For Passengers

All current departures and arrivals

Facilities and services

Waiting hall

In the waiting area of the ZOB you will find seating, gastronomic offerings, public toilets and information on bus departures and arrivals.

Lockers

For the storage of luggage, lockers are available to you. These are located in front of the waiting hall on the bus station side.

Toilets

The toilet facility is open 24/7/365 and offers the following services:

Baby changing area
Shower facilities
Hygiene items

The use of the toilet facility costs 2.00 EUR.

The entrance to the toilets. Men on the left, women on the right

Gastronomy

In the waiting hall of the ZOB you will find the following gastronomic offers:

k kiosk
Bacca
India Express
Simorgh

Ticket machines

At the ZOB there are ticket machines where you can buy tickets for public transport in Berlin. In addition, a ticket machine from Flixbus is available.

a ticket machine from BVG and one from Flixbus

Ticket counters

For the purchase of bus tickets, ticket counters of various bus companies are available at the ZOB. These are located in the waiting hall.

A ticket counter from Flixbus, one from Ecolines, and one from Korabi travel agency.

Taxi stand

At the ZOB there is a stopping area for taxis and feeders. Taxis are available around the clock at the taxi stop for arrival and departure.

Parking spaces

In Soorstraße, paid car parking spaces are available to you. These are located directly at the ZOB and are open around the clock.

the entrance to the parking lot with two barriers

Accessibility

The ZOB is accessible. Further information can be found under the heading Accessibility.

an interior view of the waiting hall with an elevator and a wheelchair ramp.

Overview of bus stops

More information about the bus stops overview and other services

Accessibility at the Bus Station

On site

At the ZOB, there are also service offers for customers who feel insecure due to mobility impairments or require support. If you use a wheelchair, rollator, or walking aid, are visually impaired, blind, or deaf, we offer information and service options that enable a barrier-free journey. In our waiting hall, there are restrooms for people with disabilities. In addition, there is a map of the ZOB in the waiting hall, which is provided with Braille.

Arrival

You can reach the ZOB barrier-free by public transport with bus line M49. At the stop Masurenallee/ZOB in the direction Heerstraße/Nennhauser Damm, you get off and use the barrier-free entrance through the waiting hall to get to the ZOB premises. At our taxi area on Messedamm, a stop for people with disabilities is available for short-term boarding and disembarking upon arrival and departure.

Onward journey

For every passenger with limited mobility who finds it difficult to continue their journey by bus alone, the ZOB offers support. We ask that this need for assistance be registered in advance in good time to ensure assistance can be provided. To do this, please use the contact form below and provide us with information about the bus company you are traveling with, the destination, the departure or arrival times, and the type of assistance required.